What I Offer
Business Expertise tapping into over a decade of demonstrated excellence within ecommerce and operations leadership.
Process Optimization & Automation
Deep dive into your manual and automated processes to identify areas of opportunity for system automation, RPA or AI to help save you and your team manual labour hours.
Mapping out current and desired state and collaborating with business and engineering stakeholders throughout ticket creation, grooming, QA and deployment phases.
Learning & Development
Review current framework for opportunities or create a new framework.
Revision/creation of documentation, success planning, quality assurance frameworks, onboarding and ongoing training, upskilling and leadership training.
Marketplace Performance
Deep dive into your current Marketplace account health across major marketplaces.
Revision of ODR data, forced refunds and other operational metrics (LSR, cancellations, etc.) to identify trends and a plan of action for improvement.
Program/Project Management
Support structuring and driving projects/programs within your organization.
Working within your framework or creating resources, such as charters, to establish a new framework within your organization
Leadership & Strategy
Implement & align operations objectives with those of the organization. Establish necessary projects and targets within the team and delegate to ensure targets are successfully met.
Ensure area strategy and metrics are in alignment with targets and drive necessary results for success.
Manage OpEx and applicable P&L line item performance through identifying and understanding drivers and opportunities.
Customer Success
Deep dive into performance analytics of current partners (vendors, BPOs, etc.) to determine areas of opportunity.
Develop/improve necessary frameworks, SLAs, and creation of performance decks overviewing areas of success and opportunity.
Recoveries Audits
Revision of unauthorized refunds that marketplaces are deducting from your account that you may not be aware of.
Establishing a process for disputing these refunds and recovering lost funds where possible.
Also available: credit memos, BBB complaints and chargebacks management.
Performance Management
Performance management across a variety of areas to identify opportunities. Utilizing your data and optional suggestion of data points that may be beneficial for establishing key drivers.
Including, but not limited to: employees, partners, KPIs, business operations, customer operations.
Driving Growth, Amplifying Impact
Dalia Antar
Director, Continuous Improvement @ Cymax Group Technologies
Claire consistently stood out for her remarkable leadership, innovation, and strategic thinking. Claire is not only an exceptional team player but also a proactive leader who is always focused on continuous self-development and delivering results.
Her forward-thinking approach and collaborative mindset were key to the success of many projects. Claire played a pivotal role in driving technical improvements within operations, including system integrations and automations that significantly improved efficiency. She was instrumental in implementing advanced solutions such as EDI, RPA, and AI, many of which are still in use today.
Her ability to manage multiple complex projects simultaneously, while maintaining a sharp focus on delivering high-quality outcomes, is a testament to her bandwidth and leadership. Claire’s contributions have left a lasting impact on the team and processes.
I am confident that she will continue to excel in any role that values innovation, strategic thinking, and leadership. I highly recommend her for any future endeavors she pursues.
Alysia Williams
Director, Operations @ Freight Club
Claire's impact on our organization was profound and consistently demonstrated her exceptional leadership skills and strategic acumen.
Claire's leadership was marked by her ability to foster growth and efficiency across large teams in both Canada and the Philippines. Her strategic planning and operational improvements were instrumental in enhancing our operations and recovery processes. Claire's proactive approach and dedication to excellence were evident in every project she undertook, from streamlining workflows to implementing customer-centric initiatives.
Beyond her professional accomplishments, Claire is a collaborative and supportive team player who consistently inspired those around her. Her strong communication skills and ability to navigate complex challenges with ease made her a trusted advisor and leader within our organization.
I highly recommend Claire for any leadership role where strategic vision, operational excellence, and team development are valued.
Carl Lewis
Manager, Training & Development @ Cymax Group Technologies
Claire is someone who is extremely professional and a fun person to work with. One of those colleagues you’d enjoy talking to and a great personality that was readily available to help.
A truly multi-faceted talent who finds herself at ease when working on multiple projects across various functions and being able to drive and deliver results while being an amazing people person too. She is well organized and can perform multiple roles within an organization.
Her strategic thinking and passion for driving significant process improvements, enhancing efficiency, and propelling teams to achieve key milestones and results is what truly benefits the people around her and the business in return. She is always open to new ideas and suggestions that enable and empower people to learn and implement solutions that drive better business performance.
Claire always came across as someone who truly understands the big picture, communicates effectively, and takes a genuine interest in people at work. Her excellent leadership capability has been exhibited by her on numerous occasions.
Unleash Your Business Brilliance.
Striving for operational excellence? Let's work together.
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